FAQ

Products

 

I’ve never used essential oils before.  Which oils are the best to begin with?

First of all, welcome! We really hope you love our diffusers, oils, roll ons, and mists as much as we do!  

It really all depends on what you like and gravitate to but we do have a few favourites ourselves!

Lavender- It is beautiful diffused alone, it is our most popular oil, and it is so nice to diffuse before bed.

Eucalyptus- Fresh and uplifting this herbal scent makes your house smell like a spa.

Bergamot- This deep citrus scent pairs nicely with the other two essential oils.

Spruce- Really uplifting yet grounding, spruce brings the outdoors indoor and blends really    nicely with bergamot.

Take a look at our journals page to see some great inspiration for DIY recipes and uses for our oils, as well as blending guides!  This is a great place to start and gain some insight on the many different things you can use your Vitruvi oils for!


How are you able to offer all natural essential oils at the prices you do?

Great question!  Vitruvi was created from a passion of learning about the botanicals and traditions of cultures around the world. Sean and Sara started the company with the goal of providing the highest quality premium essential oils available.  The result was Vitruvi, which is the first direct to consumer essential oil company.  Because we sell only online and to select wholesale partners we are able to offer the highest quality oils on the market at a fraction of the price that multi-level companies do.

Are your products all natural?

We create premium oils, the highest possible quality essential oils on the market, which are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural components of any kind.  

Which products blend best together?

We’re always inventing and thinking up new blends that we love in the office.  We also love hearing about and sharing your favourite blends!  Email us your unique blends at hello@vitruvi.com so we can see your favourite blends and share them with the community!  For a bit of inspiration, take a look at our Vitruvi Journal to see some of our favourite uses for our Vitruvi oils!

Are your essential oils therapeutic grade?

At Vitruvi we create 100% pure essential oils that contain absolutely no  fillers, diluting oils, synthetic fragrances, or unnatural components of any kind.  Previously, companies within the essential oil industry have called this level of quality ‘therapeutic’ grade.  We prefer to just speak to the quality of our product without buzz-words or marketing slogans!  Vitruvi creates only premium essential oil products, meaning all the oils created with the highest quality plants (usually certified organic).  They are then tested on three different occasions for purity and potency.  We then bottle the oils in black matte bottles so no light is able to reach the oils and they are bottled without exposure to oxygen and are stored in a temperature controlled building while they wait to ship out directly you!  This diligent process of sourcing, manufacturing and shipping allows us to offer the highest quality oils on the market at an affordable price.

Do you use any synthetic or diluting oils?

No, we never use any synthetic or diluting oils.  All our oils are 100% natural with nothing added!

Can I ingest Vitruvi oils?

As a Canadian company, we can’t promote ingestion of our Vitruvi oils.  However all of our oils are certified natural, and 8 of our 16 oils are certified organic.  We suggest seeing a certified aromatherapist before ingesting any essential oils :)

Where are your oils sourced from?

At Vitruvi we source essential oils from more than 30 countries around the world; from France to Madagascar we choose regions that produce the highest quality oils so we can bring the best essential oils from around the globe directly to you.

If I don’t have a diffuser what are some uses for the essential oils?

Our Vitruvi essential oils can be used for a variety of different things!  Take a look at our recent blog post highlighting just a few ways to use our oils.  You can also take a look at our DIY section on our website.  This section has a variety of recipes ranging from all purpose cleaners, to assisting with annoying zits with a blemish spot remedy!  Also feel free to reach out to us at any time and we can definitely give you some ideas on how to use your new Vitruvi oils. :)

Are your oils safe for children to use?

Our favourite oil for kids to use is lavender.  Adding three drops in a baby's bath water before bed is a great use for our certified organic French Lavender Essential Oil.

Am I able to use a Vitruvi diffuser with non-Vitruvi oils?

Yes! Just be sure that the oils being used are 100% pure and do not have any diluting oils, such as, sweet almond oil, or apricot oils.  These oils will leave behind residue and will clog your diffuser.  Take a look at all of our essential oils on our website that can be used on their own, or blended together to create a beautiful environment around you!

Shipping


Are duties included in the price of shipping?

For all of our lovely Canadian customers, we are now able to fully cover any extra duties and taxes added to your order.  You will not need to worry about, or pay, these duties and taxes, we've got you covered!


Do you offer free returns?

Yes! We know that sometimes everyone can be a little indecisive, and need to test out a few products before you have found the ones you love!  Contact us at hello@vitruvi.com and we would be happy to assist you with this return.

Where are your orders packaged and shipped from?

We have two fulfillment centres in the United States, one on the west coast, and one on the east coast.  Your order will be shipped same day if it is placed before 1:00 PM (CDT or MDT), and next business day if placed after 1:00 PM (CDT or MDT). This system allows us to ship your Vitruvi products to you anywhere in North America within 3-4 business days!

How long do I have to return an item if I am not happy with it?

If you’re not happy with your recent purchase we offer a full money-back guarantee within 30 days of purchase.  Returns are always on us!  Email us at hello@vitruvi.com for assistance with a return.

How long will it take for me to receive my order?

We are just as excited about your order as you are, and want you to receive your Vitruvi products as quickly as possible!  All orders will be delivered to you within 3-4 business days.  Your order will be prepared within 4 hours of being received by our distribution centres, and shipped out from the distribution centre that is closest to your address provided on your order.  Remember that all orders over $45.00 receive free shipping!


Am I able to modify my order before it has been shipped to me?

At Vitruvi we understand that sometimes you can forget a few things, but we still want to get your orders to you as quick as possible!  Everyone needs a bit of wiggle room!  You are able to modify your orders within 30 minutes of the order being placed, between the hours of 9:00 am to 5:00 PM (PST).  Unfortunately after this we cannot guarantee we will be able to help you change your order, but we can definitely try! :)  Give us a call at 1-604-396-5358 or live chat us and we would be happy to look into your order!


How can I track my order?

You can track your order during every step of the way with our online tracking system!

Do you offer international shipping? (outside of Canada and the US)

At this time we do not offer international shipping outside of Canada and the United States. We are hoping to open up international shipping, however we can’t offer this until we can ensure a flawless customer experience and honour our fast shipping times!


What currency is the website shown in?

All our products shown on our website are in Canadian currency CAD.  We’re Canadian, eh!

How is sales tax calculated?

Sales tax is calculated based on the shipping address that is submitted during the checkout process, and will be applied during checkout.  

Diffusers 

 

 

My diffuser is not working. Is there anything I can do to fix it?

There are a couple easy ways to troubleshoot a diffuser that is being stubborn!

  1. Make sure it it plugged in fully and that the cord is plugged into both the wall as well.
  2. Ensure that the water is filled at or just below the fill line, note that filling the water holder of the diffuser over the fill line will cause it to stop diffusing.
  3. Try cleaning out the diffuser of any oil residue on the bottom that may build up over time.
  4. If you are still having difficulty with it email us at hello@vitruvi.com and we will get back to you right away!

I filled my diffuser with too much water, what now?

Sometimes filling the diffuser with water above the fill time can short circuit the diffuser as a precautionary measure to ensure it doesn’t overflow! Simply drain all the water from the diffuser and let it dry out for a few hours and try diffusing again :)

Do I need to clean my diffuser?

Yes! To keep your diffuser working great you will need to clean the buildup of essential oil residue that can build up over time.  Don’t worry, this is a simple easy process that we’ve mapped out for you on our Diffuser Cleaning Guide!  

Can I turn the diffuser light on and off?

Yes, the light feature is independent of the diffuser, and you are able to turn this on and off.