Frequently Asked Questions

During the COVID-19 pandemic, we are not able to guarantee shipping times. We are working closely with Canada Post to ensure your package arrives within the quoted 3-8 business days, however there may be a slight delay. You will be updated with any changes.

All of our Stone Diffusers are eligible for a return or exchange within 30 days of purchase. All essential oil products and accessories are eligible for a return or exchange within 15 days of purchase.

Yes, our returns and exchanges are free. Please reach out to our Customer Experience team at hello@vitruvi.com with your order number and the products you would like to return. Our team is always happy to help you.

At vitruvi, we have warehouses in both the US and Canada. You’ll be charged in the currency of wherever you place your order from. So if you order from Canada, it’ll be CAD and if you order from the US, it’ll be USD.

We work as quick as possible to get your package shipped out to you! However, with a high volume of orders we do take about 1-2 business days to pack up and ship out your order.

If you are located in Canada, your package will ship from Delta, British Columbia. If you are located in the US, your package will ship from Utah or Tennessee.

Yes! The plastic reservoir of each Vitruvi Diffuser is made from a high quality, BPA free plastic.

Yes! Each Vitruvi Diffuser is ultrasonic. This means that they emit no heat, and are ran through vibrations. Because of this the plastic, water, and oils are not heated while diffusing and the plastic has no interaction with the essential oils. Our diffusers have about 2.5 million vibrations/second.

Yes. The Vitruvi Diffuser does need to be plugged in to be in use. Each diffuser comes with a 6 foot long power cord. Because of the cord length, it is very easy to hide and move your diffuser.

The Vitruvi diffuser is an ultrasonic essential oil diffuser meaning that it was designed and built to diffuse essential oils, and covers approximately a 500 square foot space.

Because it is ultrasonic in nature it does mist into the air and adds some moisture to the surrounding environment but not as much as a traditional humidifier does.

If you are using the Vitruvi diffuser somewhere close to you such as beside a bed while you sleep or on your desk while you work the neutral mist will be an added benefit but it will not fill the room with moisture like a humidifier.

We source our essential oils from over 20 different countries. Some countries have organic certification systems in place, while others have more complex systems. Regardless, all vitruvi oils are non-GMO, pesticide-free and are never tested on animals. The purity and potency of vitruvi’s oils can be found and downloaded off their website if you’re curious to know more.

Therapeutic Grade is not an industry standard—it's a trademarked term used to describe certain companies products. We prefer to just speak to the quality of our products, without buzz-words or marketing slogans.

Our oils are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural components of any kind.

As a Canadian company, we can’t promote the ingestion of our oils. However all of our oils are 100% pure and natural, and 8 out of 15 them are certified organic. We recommend seeing a professional aromatherapist before ingesting any essential oils.

We source essential oils from more than 20 countries around the world. From France to Madagascar, we choose regions that produce the highest quality oils, so we can bring the best essential oils from around the globe directly to you.

Our pets are as unique as us! The first thing we suggest doing is checking with your vet. Your animal may be more sensitive than others, so your vet will know best!

We have found that most essential oils are okay to use around animals. Strong essential oils such as ylang ylang, eucalyptus, lemon, pink grapefruit, sweet orange, bergamot, or our Boost blend, should be used sparingly, if at all, as they are quite strong. If you would still like to diffuse one of these scents, I would suggest limiting the amount of drops to approximately 1-5 drops.

Frankincense, Geranium, and Rosemary are great choices to diffuse. The majority of essential oils are perfectly okay to diffuse around your pets!

We would also suggest turning your diffuser off when your animals are alone, just in case they do become agitated by the scent. We also suggest to not allow any ingestion of essential oils by your pets.

All of our products have a 2 year shelf life. Our bottles are designed to keep light from reaching the oils however we sill advise storing them in a room temperature environment, out of direct sunlight

These are natural preservatives that are included in each mist to ensure that the water in the product cannot grow bacteria. They contain zero chemicals and are used as a safe alternative to parabens. Ethylhexylglycerin is derived from glycerin, grains, plants compounds and sugar alcohols, while Phenylpropanol is a nature-identical material comparable to compounds found in flowers and berries. Both natural preservatives will help keep your mists fresh, ensure bacteria doesn’t grow and keep the product stable.

You are not able to use the mists or the roll-ons in your diffuser. As there are carrier oils and natural preservatives in these products, they will cause your diffuser to clog and may damage it. We suggest taking a look at our essential oil blends if you are looking for a unique scent to diffuse!

Each of our base and complex oils do have a slight earthy scent. However, the scent of your face oil will come from the essential oils that you add to your formula.

The only oil that you need to worry about staining is Sea Buckthorn. Our Sea Buckthorn oil is 100% pure, and a very deep red. We always suggest diluting this oil with a base oil, such as Jojoba Oil. If you have a white pillow case, make sure the oil is completely absorbed by your skin before laying down for the night!

To use your credit, simply click on the link “store credit” and you will be able to copy and paste your code. Make sure you use this code only when you are ready to checkout!

Simply just return to your “store credit” tab and click the link “recover my discount” and your credit will be reinstated on your account!

Yes. You are not allowed to refer yourself or apply discount codes sent to a friend on your own orders. The customer you are referring must also be a new customer to vitruvi for your credit to apply. We reserve the right to cancel store credit should we detect any suspicious or fraudulent activity associated with your account.

No, there is no fee to join. However, there is a two-shipment minimum; you must commit to at least two scheduled deliveries before you can cancel your subscription.

Yes, you are able to cancel your subscription after your first two scheduled shipments. If you would like to cancel your subscription before two scheduled shipments, please email our Customer Experience team at hello@vitruvi.com.

Yes. You are able to pause your subscription, and add or remove any items, at any time. If you require any assistance to do so, please reach out to our Customer Experience team at hello@vitruvi.com.

Any items purchased through The Essentials Club are eligible for return for vitruvi store credit only.

All orders within Canada and the United States that are over $45 (before tax) will ship free. Puerto Rico and Hawaii are excluded from this.

No. Diffusers, Kits, Bundles, and accessories are not part of The Essentials Club.

No. Discount codes, credits, and referral codes are not eligible for subscription orders. If you would like to use a code on a one-time purchase, you can create a separate order.

You will be charged for each scheduled shipment two to three days before your shipment. You will be unable to cancel your shipment once it has been charged and processed.

The Essentials Club is only eligible for residents of Canada and the United States.