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Frequently Asked Questions

BLACK FRIDAY + HOLIDAY RETURNS

What is your holiday return policy?
As we know many of you will be shopping for holiday gifts early, items purchased from November 14 - December 13 are eligible for exchange or store credit until January 13, 2025. Items purchased after December 13th, are eligible for our regular return policy. All items purchased on sale are eligible for return for credit or exchange only. Please visit our self self serve returns page to begin, or email our team at hello@vitruvi.com.

SHIPPING

Updates for Canadian Orders: Canada Post
Due to the ongoing Canada Post strike, we have switched to alternate carriers to ensure your orders still reach you. However, please note that this is resulting in some delays in both order fulfillment and shipping times. This carrier change also means we are unable to deliver to PO box addresses until Canada Post resumes regular operations as they are the only carrier that can do so.

Please note we have extended our Returns & Exchange window to accommodate the delay in deliveries. All orders placed between November 14th, 2024 and December 13th, 2024 will be eligible for exchange or store credit until January 13th, 2025.

We greatly appreciate your patience and understanding during this time and are working really hard to get your orders to you as quickly as possible during this holiday season!

WARRANTY

Do your devices come with a warranty?
We offer a lifetime warranty on all of our devices; this includes diffusers and humidifiers. If your device has any mechanical or manufacturing defects, we would be happy to assist you. Note: Stone Diffusers with a DC power cord are not covered under warranty. For more information, visit our warranty page.

PROMOTIONS + SALES

Are promotional codes eligible during sales and on sale items?
No - no other promotions are applicable during sales, or on any discounted items.