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Frequently Asked Questions

Shipping

What are your estimated shipping times?

Standard shipping is approximately 3-8 business days. Expedited shipping is approximately 2-3 business days.

How long are your processing times?

We work as quickly as possible to get your package shipped out to you. However, during peak seasons, your order may take one to three business days to pack and ship.

Where do you ship to?

We currently ship to Canada, the United States, Australia, and the United Kingdom. Our Canadian orders are shipped from Delta, British Columbia, and our American orders are shipped from either Utah or Tennessee.


For more information on shipping to Australia and the UK, please visit our International Shipping page.

How much is shipping?

Orders over $45 before tax ship free to Canada and the United States. Orders to Puerto Rico, Hawaii, and Alaska have a $30 shipping charge; this fee is waived on orders over $200.

Orders to the United Kingdom and Australia that are over $250 receive free shipping. Orders under $250 have a $50 shipping charge.

Returns

What is your return policy?

All of our diffusers are eligible for a return or exchange within 30 days of purchase. All essential oil products and accessories are eligible for a return or exchange within 15 days of purchase. 

Sale and discounted items are eligible for an exchange or a return for store credit within 15 days of purchase. 

View our full return and exchange policy.

Move and Stay Diffusers

What is the difference between the Move Diffuser and the Stay Diffuser?

The Move Diffuser is cordless, allowing you to scent every corner of your home. The Stay Diffuser is long-lasting, able to scent your largest rooms for 18 hours. They both have a beautiful matte metal finish that looks good in any space.

Take a look at our comparison chart to see further information on the differences between our Move, Stay, and Stone diffusers.

How do I charge the Move Diffuser?

On your first charge of your Move Diffuser, or if you need a quick charge, plug the charging cord directly into the back of the diffuser. For charging upkeep and ease, simply place your Move Diffuser on the charging pad to ensure it is always fully charged before use. A full charge with your diffuser plugged directly into the wall will take about an hour to an hour and a half (exact charging times may vary).

How long will the charge on my Move Diffuser last?

Once your Move Diffuser has been fully charged, it will last for one full cycle. 

How big of a space does Move and Stay scent?

The Move Diffuser scents spaces up to 500 sq.-ft. Move is perfect for coffee tables, bathroom counters, and hallways. The Stay Diffuser scents spaces up to 700 sq.-ft. Stay is perfect for living rooms, kitchens, dining rooms, and lofts.

Take a look at our comparison chart to see further information on the differences between our Move, Stay, and Stone diffusers.

What are the intermittent settings for the Stay Diffuser?

The Stay Diffuser has three time settings: six, 12, 18 hours. The six-hour setting will run continuously; the 12-hour setting will run for two minutes on, two minutes off; and the 18-hour setting will run for two minutes on, four minutes off.

What are the Move Diffuser and Stay Diffuser made from?

The outside of each diffuser is a beautiful metal. The inside reservoir is made from a high-quality, BPA-free plastic.

Are the Move Diffuser and Stay Diffuser ultrasonic?

Yes. Both of these diffusers are ultrasonic, meaning they run on vibrations, not through heat. There is never interaction between the essential oils, water, and plastic reservoir. 

Stone Diffusers

Do your diffusers come with a warranty?

Yes. All diffusers come with a one-year manufacturer warranty.

Is there a diffuser manual?

Yes. The full manual can be found here.

Is the plastic in the diffusers BPA-free?

Yes. The plastic reservoir of each vitruvi diffuser is made from a high-quality, BPA-free plastic.

Are your diffusers ultrasonic?

Yes. Each vitruvi diffuser is ultrasonic. This means that it emits no heat and is run through vibrations. Because of this, the plastic, water, and oils are not heated while diffusing, and the plastic has no interaction with the essential oils. Our diffusers have about 2.5 million vibrations/second.

Do Stone Diffusers need to be plugged in?

Yes. The vitruvi Stone Diffuser does need to be plugged in to be used. Each diffuser comes with a five-foot-long power cord. Because of the cord’s length, it is easy to hide.

Essential Oils

Are your essential oils 100% pure?

Yes. Our oils are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural components of any kind.

Are your essential oils therapeutic grade?

Therapeutic grade is not an industry standard—it's a trademarked term used to describe certain companies’ products. We prefer to speak about the quality of our products without buzzwords or marketing slogans.

Our oils are 100% pure with absolutely no fillers, diluting oils, synthetic fragrances, or unnatural components of any kind.

Why are some of your essential oils certified organic while some are not?

We source our essential oils from over 20 different countries. Some countries have organic certification systems in place, while others have more complex systems. Regardless, all vitruvi oils are non-GMO, pesticide-free, and never tested on animals. If you’re curious to know more, you can find each oil’s Certificate of Analysis—including its purity and potency—on its product page.

Can I ingest your oils?

As a Canadian company, we can’t promote the ingestion of our oils. However, all of our oils are 100% pure and natural, and eight out of 15 them are certified organic. We recommend seeing a professional aromatherapist before ingesting any essential oils.

Where are your oils sourced from?

We source essential oils from more than 20 countries around the world. From France to Madagascar, we choose places that make the highest-quality products—so that we can bring the best essential oils from around the globe directly to you.

Which oils are safe for pregnancy and babies?

The best thing to do before using essential oils is chat with your doctor. In a diffuser, we recommend using small amounts of essential oils when pregnant (about five drops); and when it comes to newborns, we recommend waiting three months before using essential oils. But your doctor will know best, as we all react differently.

These are the products we recommend starting with once you’ve spoken to your doctor: Lavender, Bergamot, Grapefruit, Lemon, Frankincense, Ylang Ylang, Boost, and Sleep.

Can I diffuse essential oils around my pets?

Our pets are as unique as us. The first thing we suggest doing is checking with your vet—your animal may be more sensitive than others, so your vet will know best.

We have found that most essential oils are okay to use around animals. Products such as Ylang Ylang, Eucalyptus, Lemon, Grapefruit, Sweet Orange, Bergamot, Tea Tree, and our Boost blend should be used sparingly, if at all, as they are quite strong. If you would still like to diffuse one of these scents, we suggest limiting the amount to approximately one to five drops.

Frankincense, Geranium, and Rosemary are great choices to diffuse. The majority of essential oils are perfectly okay to diffuse around your pets.

We also suggest turning your diffuser off when your animals are home alone, just in case they do become agitated by the scent. We do not recommend allowing your pets to ingest essential oils.

What is the shelf life of your essential oils?

All of our products have a two-year shelf life. Our bottles are designed to keep light from reaching the oils, however we still advise storing them in a room-temperature environment and out of direct sunlight.

Refer a Friend

How will I receive my credit once a friend has purchased?

Your $15 credit will be automatically applied to your account. Just make sure you are signed in and you’ll be able to view your credit amount.

How do I use my credit?

To use your credit, click on the “store credit” tab and you’ll be able to copy and paste your code. Make sure you use this code only when you are ready to checkout.

I redeemed my code, but I wasn’t ready to checkout. My code is gone now—what do I do?

Simply return to your “store credit” tab and click the link “recover my discount.” Your credit will be reinstated on your account.

Are there any restrictions to the Refer a Friend program?

Yes. You are not allowed to refer yourself, or to apply a discount code sent to a friend on your own order. The person you are referring must be a new customer to vitruvi in order for your credit to apply. Refer a Friend codes are not eligible during any promotions or alongside any other promotion codes. We reserve the right to cancel store credit should we detect any suspicious or fraudulent activity associated with your account.

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