Returns and Exchanges

Making a Return

To complete a return or exchange (for all products except Natural Air Freshener Sprays), please use our self-serve returns page. If you have any other questions, please reach out to our Customer Experience team at hello@vitruvi.com.

START YOUR RETURN

Return Policy

We think you’ll love using our products as much as we love making them. However, if you’re not 100% happy with your choice, we’re here to help. Diffusers can be exchanged or returned within 30 days of purchase. Essential Oils and Natural Air Freshener Sprays can be exchanged or returned within 15 days of purchase. Scent Kits can be returned for store credit only. All orders to the UK and Australia are final sale. To return or exchange a Natural Air Freshener Spray, please reach out to our Customer Experience team at hello@vitruvi.com.

Sale and Discounted Items

All items purchased on sale are eligible for exchange, or return for credit, within 15 days of purchase. All orders to the UK and Australia are final sale.

Price Adjustments

If you have purchased an item up to 30 days before a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied back onto your original form of payment. Price adjustments are not valid for discontinued items.

1. Start Your Return

Visit our returns center to get started.

2. Receive Your Return Label

We’ll send you a return label for you to ship your products back to us, free of charge.

3. Receive Your Refund

Once the product has been successfully returned, you'll be refunded via your original form of payment.
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