To complete a return or exchange (for all products except Natural Air Freshener Sprays and Diffuser Bundles), please use our self-serve returns page. If you have any other questions, please reach out to our Customer Experience team at hello@vitruvi.com.

Return Policy

We think you’ll love using our products as much as we love making them. However, if you’re not 100% happy with your choice, we’re here to help. Devices can be exchanged or returned within 30 days of purchase. Devices include diffusers and humidifiers. Essential Oils and Natural Air Freshener Sprays can be exchanged or returned within 15 days of purchase. Scent Kits can be returned for store credit only. Items purchased through Gift Cards are eligible for exchange or store credit.

To return or exchange a Natural Air Freshener Spray or Diffuser Bundle, please reach out to our Customer Experience team at hello@vitruvi.com.

Sale and Discounted Items

All devices and scents purchased during the Archive Sale are eligible for exchange or return for credit within 15 days of purchase. All Archive Sale merchandise are final sale.

Price Adjustments

If you have purchased an item up to 30 days before a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied back onto your original form of payment. Price adjustments are not valid for discontinued items.

Warranty

We offer a lifetime warranty on all of our devices; this includes diffusers and humidifiers. If your device has any mechanical or manufacturing defects, we would be happy to assist you.

Note: Stone Diffusers with a DC power cord are not covered under warranty. For more information, visit our warranty page.