Orders shipping as usual. See our COVID-19 response.
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🇬🇧 Now shipping to the UK! FREE shipping on orders over $250
🇦🇺 Now shipping to Australia! FREE shipping on orders over $250

Returns and Exchanges

Return Policy
We think you’ll love our products as much as we love making them. However, if you’re not 100% happy with your choice, let us know. Stone Diffusers can be returned or exchanged within 30 days of purchase; all other products can be returned or exchanged within 15 days of purchase. All essential oil bundles can be returned for store credit only. Please reach out to our Customer Experience team at hello@vitruvi.com to initiate a return or exchange.

Sale and Discounted Merchandise
Sale and discounted items are eligible for an exchange or a return for store credit within 15 days of purchase. Our Customer Experience team would be happy to help you with this—please email them at hello@vitruvi.com.

Price Adjustment Policy
If you have purchased an item 30 days before a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied back onto your original form of payment. Price adjustments are not valid for discontinued items. Price Adjustments exclude purchases made with Store Credit or Refer a Friend Credit.

email or chat us

receive your return label

We'll send you a return label for you to ship your products back to us, free of charge.

receive your full refund

Your full refund will come in the original form of payment once your product is successfully returned.