Returns and Exchanges

To complete a return, please use our self-serve returns page. If you would like to make an exchange, please email our team at hello@vitruvi.ca.

We think you’ll love using our products as much as we love making them. However, if you’re not 100% happy with your choice, let us know. Stone, Move, and Stay diffusers can be exchanged or returned within 30 days of purchase; all other products can be exchanged or returned within 15 days of purchase. Essential oil kits can be returned for store credit only. All orders to the UK and Australia are final sale. Please reach out to our Customer Experience team at hello@vitruvi.ca to initiate an exchange or return.

If you have purchased an item up to 30 days before a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied back onto your original form of payment. Price adjustments are not valid for discontinued items. Price adjustments exclude purchases made with store credit and Refer a Friend credit.