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Returns and Exchanges

Returns Center

To complete a return or exchange, please use our self-serve returns page. If you have any questions or would like assistance, please contact our Customer Experience team at hello@vitruvi.com.

Holiday Return Policy

We know holiday shopping can be stressful, so we want to make it easy! Any items purchased between November 19 and December 15, 2021 are eligible for an exchange, return for store credit, or return (if eligible) until January 14, 2022. Items purchased on-sale will only be eligible for an exchange or return for store credit. All gift cards are a final sale. You can initiate a return or exchange directly in our self-serve returns page.

Black Friday Sale Return Policy

Items purchased on-sale during our Black Friday Sale (November 19 to 29, 2021) are only eligible for exchange or return for store credit.

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